DON'T MISS OUT!

Michael Maoz, VP & Research Director, CRM Strategies, Gartner, Inc., will discuss how you can strategically grow top line revenue while reducing bottom line costs through Service CRM process optimization.

• GETTING TO THE BOTTOM OF TOP LINE SERVICE CRM REVENUE ISSUES
• RE-ENVISIONING SERVICE CRM PROCESSES TO ACHIEVE PROFITABILITY
• AUTOMATING YOUR CRM PROCESSES
• MEASURING SUCCESSS: ROI

With the onslaught of competitive pressures brought on by globalization - including shrinking profit margins on goods sold - the most effective organizations have found that CRM tools not only make it easy to retain and market to your installed base customers, but having the right tools and processes also allow you to turn your service divisions into profit centers.

Thursday, April 3rd, 2003

12:00PM (Noon) US EST, 11:00AM US CST, 9:00AM US PST, 5:00PM GMT

Pre-Registration Entitles You to View the Recording if You Can't Make it to the Live Event!

Through creative vision and increased efficiencies, functions that were once seen as necessary evils can now be re-engineered into income producing assets. This webinar will help you take the steps to successfully achieve the Service CRM mission.

PROFITING FROM SERVICE CRM: Optimizing Field Services and Call Center

Are you missing revenue opportunities your competition sees plain as day?

Don't lose sight of this opportunity to maximize your Service CRM potential through optimized processes and software, resulting in recurring, high-profit top line growth.

REGISTER TODAY!