Doing more with less in the contact center - free white paper and webcast

Integrated Service Applications Improve customer satisfaction Provide a seamless customer experience Increase agent efficiency & productivity Deliver consistent cross channel information Provide agents single and complete view of customer Archived Webcast View Today!		When customers are using both traditional and online interaction channels, it's a safe bet they don't want to repeat themselves because one part of your service organization doesn't share information with another. How do you overcome these challenges? Learn from the guru! Bob Thompson, CRMguru.com DOWNLOAD — Multi-Channel Service: Boosting Customer Value and Loyalty Complimentary NEW White Paper by CRMGuru's Bob Thompson By integrating your service channels you can improve customer satisfaction rates, offer higher quality service, increase agent efficiencies, and deliver consistent customer information. Isn't it time to deliver with multi-channel service? VIEW — Mastering Multi-Channel Customer Service Join CRMGuru.com founder Bob Thompson for this Archived Webcast. Bob will explain why multi-channel support is essential and offer advice on integrating your traditional and online channels. Featuring an interview with: Jim Summers, VP of Business and Legal Affairs Activision, Inc.

About RightNow Technologies: RightNow Technologies is the leading customer service and support solutions expert that radically and rapidly improves the effectiveness of service and support operations with easy-to-implement/easy-to-use technology, replicable best practices drawn from the industry's broadest base of successful implementations, and engagement terms that create accountability for delivering quantifiable results. About CRMGuru: Bob Thompson is CEO of CustomerThink Corporation, an independent Customer Relationship Management (CRM) research and publishing firm, and Founder of CRMGuru.com, the world's largest CRM industry portal. In January 2000 Mr. Thompson launched CRMGuru.com, which has become the world's largest and fastest-growing CRM industry portal with over 200,000 members. He is frequently published and quoted in industry publications such as BusinessWeek, InformationWeek, and ComputerWorld, and speaks at conferences and seminars worldwide. Copyright 2003 RightNow Technologies. All rights reserved.