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quickly deliver faster customer problem resolution and streamline your agent workflow,
while reducing support costs for your help desk and customer support operations
at the same time. Web-based support automation gives you powerful resources to
turn your current support activity into a world-class, centrally managed operation
that delivers stronger results than you’re getting right now.
Award-winning, FootPrints 100% web-based service desk software gives you comprehensive
capabilities at an affordable price. Your support projects will be in live production
in just days – without any programming, consulting, or dedicated staff. By design,
FootPrints is extremely easy-to-use, administer, and customize. Users only need
a web browser to get started and no training is required.
Run FootPrints on your Microsoft Windows, Linux, or Unix web server or we’ll
host and manage your web-based service desk infrastructure for you with our FootPrints
Hosting Service.
See why 1,700 Organizations Worldwide Have Chosen FootPrints to:
- Centrally track and manage all customer requests from multiple communication
channels – phone, email, the web, & wireless devices
- Deliver customer self-service online
- Build & access solutions knowledge bases
- Manage incoming & outgoing support email
- Automate IT asset discovery and tracking linked to your service desk
- Dynamically access your LDAP-based corporate address books
- Track and report on trends, performance, & time/billing data
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Take a FootPrints Walkthrough.
Register for a FootPrints Guided
Walkthrough to give you the opportunity to see what FootPrints can do
to improve your support operations and how easy it is to use.
ROI Calculator
Try the FootPrints
ROI Calculator to see the cost savings your company can quickly achieve.
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