06.03.04
Microsoft
fine-tunes CRM offering
Microsoft has detailed the new features of its customer relationship
management (CRM) package, Microsoft Business Solutions CRM 1.2, due
to be released in August.
The software giant said that the CRM 1.2 feature pack will offer closer
integration with Office 2003 and add CRM Mobile 1.2 without additional
licence fees for existing Microsoft CRM customers.
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Does
CRM Work on Linux?
Stability, performance, scalability, better empowerment of IT organizations
to control their destiny--versus proprietary software solutions: These
are the benefits of Linux-based applications. Other advantages to
migrating to Linux and Open Source are the increasing availability
of battle-tested Web-enabled products and databases.
Companies that migrate their CRM applications to Linux-based networks
can achieve substantial savings in a short amount of time. Organizations
have experienced a payback or ROI in Linux five to six times faster
by migrating business applications to the popular Open Source operating
system over other common server technology. The key contributors to
this savings are proper strategic planning and the advantages of implementing
an Open Source network environment.
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Newbies
crash the hosted CRM bash
There's no shortage of hosted CRM providers out there.
The success of companies like NetSuite Inc. and Salesnet Inc. and
upcoming public stock offerings from Salesforce.com and RightNow Technologies
Inc. have validated the hosted model. Now, new startups are popping
up regularly.
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Hosted
CRM Systems Mature
eWEEK Labs' tests of four hosted CRM systems show that this genre
of enterprise services has grown more sophisticated and flexible,
giving companies several good options for managing sales and customer
service data.
Since the beginning of this year, Accpac International Inc., NetSuite
Inc., Salesforce.com Inc. and Salesnet have rolled out new releases
of their hosted applications—Accpaccrm.com, NetCRM 9.5, Salesforce.com
Spring '04 and Salesnet, respectively. Each service makes it easier
for companies to manage sales and customer support processes, as well
as gain more and better insight into how the sales process drives
business.
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Toshiba
to sell Tigerpaw CRM solution
Bellevue, Nebraska-based Tigerpaw Software has announced that Toshiba
America Information Systems, Inc.'s, Digital Solutions Division (Toshiba
DSD) will sell Tigerpaw's Business Suite CRM solution to authorized
Toshiba dealers.
The Tigerpaw Business Suite is a group of integrated CRM software
modules for contact management, sales management and quoting, customer
service, and inventory control. Designed to track prospects throughout
the sales cycle and all touch-points with customers after the sale,
it consists of four modules: Pursuit for contact management and marketing,
Quotes for sales force automation, opportunity management, and line
item quoting, Service and Repair for customer service, maintenance
contracts, and technician tracking, and Parts for purchasing and inventory
tracking.
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Is
CRM Feasible on Open Source?
This story was originally published on April 15, 2004, and is brought
to you today as part of our Best of ECT News series.
As more companies explore the cost effectiveness and power of open-source
platforms like Linux, questions are arising about the interoperability
of major enterprise applications like CRM . Because no CRM system
is designed specifically for Linux, some companies that run the open-source
operating system are striving to fit vendors' offerings into an environment
that may not be ideally suited for those programs.
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Read this newsletter at:
http://www.crmnewz.com/2004/0603.html |
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