| Are your service
desk agents wasting valuable time searching for contact data, working with old,
inaccurate records, and building unnecessary, duplicate databases?
Today, as never before, service and support organizations must centralize information,
processes, policies, and data to provide service levels that satisfy customers
and corporate mandates. Using web-based service desk automation, organizations
can centrally manage the service desk to track customer problems throughout their
lifecycle and automate business processes. When organizations integrate their
web-based service desks with dynamic access to their latest internal & external
corporate contact records stored in LDAP-based directories (such as Microsoft®
Active Directory™, Microsoft Exchange, Lotus Notes®, Sun™ ONE, and
Novell® eDirectory), they leverage their existing data sources to:
- Streamline business processes
- Accelerate problem resolution response times
- Reduce costs
- Improve agent productivity and free agents up for solving more complex issues
- Eliminate the need to create and frequently update duplicate contact records
- Eliminate the use of stale and inaccurate record data
Learn more about how quickly integrating your service desk with dynamic access
to your organizations latest, up-to-the-minute contact records can benefit your
organization.
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Download our
new complimentary white paper, “Make Your Service Desk "Dynamic" with Direct Access
to Corporate Contact Records in LDAP-based Directories”.
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UniPress Software, Inc. is a 21-year old software development company that
develops the FootPrints line of award-winning, web-based service desk software
for help desk and customer support automation to help mid-market companies, departments
within large enterprise organizations, and small businesses improve their support
operations. FootPrints® products are widely used by nearly 2,000 organizations,
including corporate organizations, government offices, and educational institutions
worldwide. For more information, contact UniPress at 732-287-2100, or via the
web at www.unipress.com.
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