Making Speech Recognition Work For Your Customers

Please join a free webcast on December 14th, 2004 at 2:00pm EST to learn how Unveil Technologies lets you rapidly build high performance speech applications - without expensive consultants and custom development.

Register today for "Building High Performance Speech Applications" and be automatically entered to win a new mini iPod

Do you want to use speech recognition software to increase your call center automation rates and improve customer service without breaking the bank on custom development and tuning?

Unveil Conversation Manager™ is a voice application management environment that gives enterprise call centers the tools they need to rapidly build, deploy and maintain high performance speech applications. High performance voice applications are virtual agents. Like your live agents, they:

Understand your callers, even when they use unscripted, conversational ways of asking for information. Virtual agents enrich the customer experience and automate complex transactions.
Integrate seamlessly with live agents to extend self-service transactions and improve caller satisfaction. Virtual agents employ Conversation Assist™ to get help from live agents during an customer dialog.
Adapt over time to automatically improve system performance. Virtual agents use real customer interactions to build and dynamically tune speech recognition grammars, reducing the total cost of ownership for speech.