Patricia Seybold Customer Service Tool Kit

CUSTOMER SERVICE Tool Kit
Developing your Cross-Channel, Cross-Lifecycle Customer Service and Self-Service and Support Search initiatives

By the Patricia Seybold Group
Date: February 7, 2005
Pages: 96 (PDF format)

Patricia Seybold Group Tool Kits help you identify requirements and make the right decisions.

Download your FREE PSG CUSTOMER SERVICE Tool kit courtesy of Knova Software.

What is Customer Service?

It’s helping your customers do business with you through every phase of the lifecycle. PSG calls it Cross-Channel, Cross-Lifecycle Customer Service. Deliver it effectively and you’ll make it easier for your customers to do business with you. Deliver it effectively, and you’ll have stronger, more profitable, customer relationships.

One of the hardest customer service elements to get right is search and findability: connecting customers with answers. PSG calls this Self-Service and Support Search -- the technologies that enable you to guide a customer to resolve their problem, perform research, and get answers to their questions online.

This tool kit includes technology frameworks, evaluation matrices and best practices so you can identify requirements, compare vendors, and get the answers you need to support your Cross-Channel, Cross-Lifecycle Customer Service and Self-Service and Support Search initiatives.

Download your kit today!