What are you making your customers do to get a few answers?

Getting what they need from you can drive customers to extremes. So allow us to introduce an amazing innovation. It's fast. Flexible. Very friendly. And makes every bit of customer information (and the answers that go with it) easy to get and use. Now everyone can collaborate-really collaborate from anywhere in the world with Neocase Software - the greatest customer care solution you have ever seen. Click here for the free demo!

The Neocase Customer Service software solution includes:

Real-time Collaboration - Allows for a single point of contact who delegates customer cases to the right people, teams, and company partners to resolve requests immediately
Flexible Service Operations & Service Level Agreement Management - Combination of service operations, workflows and automated alerts to help the service organization meet its contractual obligations
Field Service - Ability to dispatch and monitor to the nearest Field Service Representative using geo-localization
Knowledge management - Access to case history information and a structured library of formally submitted and approved articles
Self-service & Partner Center - Web-based resources that provide 24x7 customer and partner access
Reporting and Dashboards - Pre-defined reports, list, graphs and tables for monitoring key performance metrics

Designed for quick implementation and optimized for Microsoft Dynamics™ CRM 3.0, Neocase can be deployed either on-demand or on-premise, allowing you to focus on growing your business. Experience Neocase Software Firsthand. Click now to schedule a product demonstration.

"Neocase has proven they are committed to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from them in the future."

Nadji Tehrani,
editor-in-chief of Customer Inter@ction Solutions

Click here and see for yourself why Neocase Received Customer Inter@ction Solutions® Magazine's 2006 Product of the Year Award