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[2006-08-28] How To Calculate CRM Total Cost Of Ownership
Although it may look and sound complicated, calculating the Total Cost of Ownership (TCO) for on demand CRM is as simple as elementary subtraction.
[2006-08-16] Choosing the Right 'On Demand' CRM Platform
Learning the ins and outs of any software package is never an easy task, trying to find the time to learn it all within the limits of a free trial, and then apply it to your specific business needs can prove to be a complete turn off!
[2006-08-03] Do Small Businesses Need CRM?
Let's first define what exactly Customer Relationship Management is. The easiest way is to give an example: Every time you get in touch with a customer or prospect (still to be customer), you want to register the information regarding that contact.
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