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[2006-09-26] CRM Needs To Be Turned On Its Head
Doc writes:
[2006-09-15] Salesforce Adds New CRM Features To Winter '07
Salesforce.com announced new customization features of Winter '07, including full componentization of its analytical dashboards aimed at allowing users to create, share, and combine new components that analyze and present data from Salesforce.
[2006-09-14] Will CEM Ever Challenge its Rich Cousin CRM?
Recently Customer Experience Management (CEM) has started to get more profile but it is still just a good idea emerging into an area of marketing thought currently dominated by Customer Relationship Management (CRM).
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