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[2006-10-25] The Secret To Building Good Customer Relationships
While it may be your first reaction to make new sales or pursue bigger clients, the truth of the matter is that you should be paying attention to your existing customers as well.
[2006-10-03] CRM: The Impending Sea Change
Bits, pieces. Bits, bytes. Things are afoot, all pointing to an increased ability for the customer to control his or her own destiny more effectively.
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