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[2007-01-25] Why SaaS CRM is Here to Stay
There is no denying the increasing business trend to harness the power of the Internet to not only get their message out, but to manage their customer responses.

[2007-01-15] CRM, Customer Experience, Gethuman and Decisioning
Curiously I came across two references to gethuman.com in my browsing recently.

[2007-01-04] CRM Training - Essential for Success
Imagine yourself wanting to run an airline company - a budding Freddy Laker. What do you need?