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[2008-07-24] My Thoughts on Microsoft CRM 4.0
I have really started getting into Microsoft's latest version of their Customer Relationship Management product, Dynamics CRM 4.0. As with any product I work with in IT I look at how can this product make business more efficient.
[2008-07-10] How to Manage Customer Relationships
To create a satisfied customer who provides positive feedback on performance, and rates the delivery team highly on integrity, honesty, consistency and accessibility.
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