[2008-09-25] Oracle Has A Long Way to Go in Customer Relationships As noted in my earlier post, spent the last two days up at Oracle OpenWorld, mainly focusing on how they were presenting their offerings that are being hung under the "Social CRM" banner.
[2008-09-11] 7 Ways For Improving Customer Experiences Here are several excerpts from an article by Barney Beal, the News Director with SearchCRM.com, Measuring The Customer Experience Takes More Than One Metric:
