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[2009-01-22] Addressing Key Challenges For CRM/Marketing
Elana Anderson, now at Unica, wrote a nice piece titled Where CRM Goes Next for Baseline Magazine. In a short piece she highlights some of the key challenges for CRM/Marketing going foward:

[2009-01-15] Small Businesses Want Straightforward CRM
Here's an article by Greg McNevin, worthy of some commentary, SMBs Want Simple, Accessible CRM: