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[2009-02-26] Social Computing Is A Significant CRM Market Trend
Here's a news article from earlier this week that appeared in Customer Strategy, Gartner's Four Steps to Social Computing Heaven:

[2009-02-04] 2009 Could See CRM In The Clouds
Here are several excerpts from a post by Chris Kanarcus, Cloud CRM On The Horizon for 2009, that discusses what several CRM analysts believe is in store for the CRM marketplace in 2009: