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[2009-04-21] Salesforce Launches Mobile CRM
Business software maker Salesforce.com has introduced Mobile Lite, a new free mobile service that provides existing customers with instant access to Salesforce CRM.

[2009-04-09] Driving Decision-Making Trends In CRM
Here's an excellent article by William Band, VP, Principal Analyst with Forrester, Six Trends That Will Drive CRM Decision-Making in 2009: