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[2010-02-18] Pre-Purchase Buyer Demand Customized CRM Strategies
Here are a couple of excerpts from an article by Barney Beal, News Director for SearchCRM.com, CRM demos, customization key demands for buyers pre-purchase:

[2010-02-04] Most Influential CRM Bloggers Of 2009
Forecasting Clouds ranked the top 20 CRM blogs based on their content, readability and frequency of posting.As I read over the list of blogs, I discovered some new ones worth reading along with a number of others I already follow...