[2010-08-19] Building CRM Best Practices From Hard Lessons Here are several excerpts from an article from Baseline Consulting'sJill Dyche, CRM's Hard Lessons. Be sure to check out @jilldyche 's complete source article for more on each of five best practice habits of savvy business owners of customer-focused programs:
[2010-08-05] Have Social Media And CRM Evolved? I just arrived at the CRM Evolution conference and last night I attended a pre-show meetup where I had a great conversation with Brian Vellmure. Among one of the interesting things we talked about is how he and I (and others) got involved with Social CRM.
