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[2010-09-27] Green Beacon Offers Microsoft Dynamics CRM Online
Green Beacon Solutions, a provider of Microsoft Dynamics business solutions, has announced the addition of Microsoft Dynamics CRM Online to their portfolio of offerings.
[2010-09-16] Could Listening Tools And CRM Become Merged System?
Call me crazy (as many of you have), but I don't see the separation of "listening tools" and "CRM systems" lasting too much longer. We have actually seen a few acquisitions over the past few months such as Jive acquiring Filtrbox, Lithium acquiring Scout Labs, Meltwater acquiring Buzzgain, Attensity acquiring Biz 360, and several others. We haven't really seen CRM companies acquire listening tools (have we?).
[2010-09-02] A Shared Understanding And Collaborative Business Evolution
Over the past few months (and perhaps more so over the past few weeks) I've noticed a growing tension between the Customer Relationship Management (CRM) and the social media folks. In some instances this has led to direct name calling in public mediums - which is rather unfortunate.
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