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Newsletter Archive: 2010
Most Influential CRM Bloggers Of 2009
Forecasting Clouds ranked the
top 20 CRM blogs
based on their content, readability and frequency of posting.
Date:
2010-02-04
How To Make Your CRM Strategy Proactive
Here are several excerpts from an excellent post by
Ben Yoskovitz
,
How To Implement a Proactive Customer Support Strategy
: I've said before that great customer support has to be proactive. But what exactly does that mean?
Date:
2010-01-21
Utilizing Customer Data To Add Real Value
Here are several excerpts from an interesting article by
David Loshin
, President of
Knowledge Integrity, Inc.
,
Customer Analytics, Focus on What Truly Adds Value
: The perceived appeal of customer analytics is the potential to garner such specific information about your customer constituency that you can accurately predict...
Date:
2010-01-07
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