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The Power Of Scripting Sales In CRM
CRM Daily had an interesting piece on the power of scripting sales. The article's main focus was on how to disqualify bad prospects quickly but it made me think about the power of Enterprise Decision Management or EDM to improve sales scripts.
Date: 2008-04-24
Are You Turning Away Prospects?
Do you find it hard to engage with prospects or customers? If so, keep reading... I was recently on the phone with Jill Konrath, author of Selling to Big Companies. I explained a project I am working on and she, with great excitement, "You MUST read this article I wrote."
Date: 2008-04-03
CRMA National Conference Approaching
If you live near Atlanta, or are in the mood to do a little traveling, prepare yourself: the Customer Relationship Management Association National Conference will be held on April 1st and 2nd. The theme of this year's conference is "Deepening The Customer Experience."
Date: 2008-03-07
Access Your PC from Anywhere
Here’s how it works: You simply log on to GoToMyPC and your office desktop instantly appears on that computer. It’s so easy! You have full access to all your files, programs, email and network.
Date: 2008-03-03
Access Your PC from Anywhere
Here’s how it works: You simply log on to GoToMyPC and your office desktop instantly appears on that computer. It’s so easy! You have full access to all your files, programs, email and network.
Date: 2008-02-11
Improving First Call Resolution Using EDM
Continuing this week's theme of Enterprise Decision Management or EDM in customer service, I am going to focus on one of the most important metrics in call centers – first call resolution. I saw a nice description of what this means in Tools To Improve First Call Resolution on CRM Daily: When you call a toll-free number to order...
Date: 2008-01-25
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