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Here are several excerpts from an article from Baseline Consulting's Jill Dyche,
CRM's Hard Lessons. Be sure to check out @jilldyche 's complete source article
for more on each of five best practice habits of savvy business owners of customer-focused
programs:
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5 Trends That Will Change CRM
I was recently asked to join a group of experts to contribute
thoughts on trends driving the evolution of CRM over the next five years. I must say, that it's a group of individuals whom I not only respect, but also am lucky enough to know in the real world.
Date: 2012-01-31
SpringCM Upgrades Mobile Capabilities And Offers Enhanced Support For Salesforce.com
SpringCM provides a cloud based enterprise content management platform. It was founded in 2005 and I have covered it before (see
SpringCM Goes Beyond Content Management).
Date: 2012-01-20
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