Hosted CRM Is Hot
Not long after launching Siebel OnDemand and acquiring hosted CRM provider UpShot, Siebel Systems has set it sights on surpassing incumbent hosted CRM darling Salesforce.com. OnDemand, a $70 per seat per month hosted CRM solution, aims to be a rapidly deployable full-strength CRM solution with integrated analytics and built-in connectors to traditional enterprise Siebel software.
http://www.crmnewz.com/2003/1204.html
|
12.04.03 |
|
Salesforce.com
Upgrades Its Flagship
When
customers are using both traditional and online interaction
channels, it's a safe bet they don't want to repeat themselves
because one part of your service organization doesn't
share information with another.
http://www.crmnewz.com/2003/1120.html
|
11.20.03 |
|
Free
CRM Can Ad Up
It's
the dot-com model updated for customer relationship management:
Offer users a free-hosted CRM service, but force them
to look at a slew of advertising.
http://www.crmnewz.com/2003/1030.html
|
10.30.03 |
|
Doing
more with less in the contact center - free white paper and
webcast
When
customers are using both traditional and online interaction
channels, it's a safe bet they don't want to repeat themselves
because one part of your service organization doesn't
share information with another.
http://www.crmnewz.com/2003/1023.html
|
10.23.03 |
|
Top
Execs + CRM = Success
C-level
executives at some companies do more than nod their head
in approval of a proposed CRM initiative--they get involved
to drive its success.
http://www.crmnewz.com/2003/1016.html
|
10.16.03 |
|
Stripping
Down CRM to Pint-Size Simplicity
Over
the past decade, companies have spent untold millions
on the promise of CRM—that a single, shared view of the
customer offers value to the organization, including field
support. Yet acceptance of CRM systems by the frontline
in the field—the sales representatives—can prove to be
a considerable challenge.
http://www.crmnewz.com/2003/1014.html
|
10.14.03 |
|
Get
a 360º view of your customers.
Instinctively, you know that the faster you can get from
lead to sale to shipment to service, the faster revenue
increases. NetSuite CRM Dashboard automates the entire
customer process. Now your company's salespeople, managers,
and reps can have a real-time view of their world—right
from their desktops!
http://www.crmnewz.com/2003/1013.html
|
10.13.03 |
|
People
Power: Simple Factors for CRM Success
|
Seamless
integration with NetSuite
Depending
on the industry you’re in, you may rely heavily on business
partners to help you sell, distribute, set up or service
your product. Examples of business partners are dealers,
distributors, resellers, manufacturing reps, and sub-contractors.
http://www.crmnewz.com/2003/0925.html
|
09.25.03 |
|
Give
Your Business Partners Web Access to your CRM System
Depending
on the industry you’re in, you may rely heavily on business
partners to help you sell, distribute, set up or service
your product. Examples of business partners are dealers,
distributors, resellers, manufacturing reps, and sub-contractors.
http://www.crmnewz.com/2003/0923.html
|
09.23.03 |
|
Best-of-Breed
versus Multi-Function CRM Suites
Which
CRM solution to buy? One that touts itself as best-of-breed
(specific application such as sales or marketing) or one
claiming to do it all? Ask any two people and you are
sure to get three different answers. To begin our discussion
among colleagues, let me introduce two leaders from both
sides of the issue. After you read their words, be sure
to share a few of your own.
http://www.crmnewz.com/2003/0919.html
|
09.19.03 |
|
What's
Hot in CRM
There
is a need for more marketing accountability and precision;
companies should look at ROI across the enterprise, for
example, CRM and supply chain together; and total customer
value should include each customer's current value, their
future value, and associated value.
http://www.crmnewz.com/2003/0904.html
|
09.04.03 |
|
The
Future Is Bright For CRM
Most
companies that purchase and apply CRM have understood
that an effective mix of people (50 percent), process
(30 percent), and technology (20 percent) is the key driver
behind successful CRM implementations. These companies
achieve success by getting their customer-facing processes
in order, then by enticing personnel (internal, partners,
customers) to buy in to these enhanced processes, and
finally, by applying CRM technology in support of their
enhanced processes.
http://www.crmnewz.com/2003/0828.html
|
08.28.03 |
|
ROI
For CRM Systems - Can You Measure It?
This
is a hot topic in the industry today. There is a great
amount of debate and discussion about Return on Investment
for Customer Relationship Management systems. There are
extremists at both ends of the spectrum. Some people say
financial ROI for a CRM system is simply impossible to
measure because the direct benefits are either intangible
(like customer goodwill) or are intermingled with all
kinds of other factors (did our sales increase because
of our CRM system or because of that new product launch,
or both?).
http://www.crmnewz.com/2003/0822.html
|
08.22.03 |
|
Download
IDCs Executive Brief
Download
IDCs Executive Brief on why integrated Applications are
a necessity for successful CRM strategies. Learn how NetSuite,
rated “in a class by itself” Integrates front and back
office operations to give you Complete view of your customer
and help to make More informed business decisions.
http://www.crmnewz.com/2003/0821.html
|
08.21.03 |
|
Sales
Doesn't Work
For
decades, our selling practices have been based on selling
a product rather than helping buyers decide how to buy.
Indeed, the underlying belief has been (and I'm being
simplistic here) that products/services get sold when
sellers pitch/present the product well. Or they get sold
when sellers create great personal rapport with prospects.
Or when the script is exceptional.
http://www.crmnewz.com/2003/0807.html
|
08.07.03 |
|
Get
The Hype Out Of CRM
The
key to stability in today's dynamic marketplace is in
forging long-term relationships with customers. Technology
is changing at such a fast pace today that by just offering
a service or a product a business wont be at an advantage
for too long. A customer-facing business is one in which
the customer can demand and receive what he wants.
http://www.crmnewz.com/2003/0801.html
|
08.01.03 |
|
Does
your CRM support the entire customer Process?
Hear
CRM industry expert Barton Goldenberg and Zach Nelson,
NetLedger CEO, discuss why CRM is more than just technology,
and why complete customer view and CRM strategy that crosses
departments is the key to a successful CRM strategy.
http://www.crmnewz.com/2003/0728.html
|
07.28.03 |
|
The
Art of Customer Profitability Analysis
It
is remarkable how seldom this analysis is discussed in
the context of existing finance and accounting practices.
Maybe this is because anything that has to do with customers
falls traditionally under the marketing and sales umbrella.
But whatever the reasons, you need to understand why accounting
systems, the data sources of traditional profitability
analysis, are ill equipped to support customer profitability
analysis and how to fix their shortcomings.
http://www.crmnewz.com/2003/0717.html
|
07.17.03 |
|
Creating
CRM-Based Budgeting And Forecasting Models
Budgeting-forecasting
models are key diagnostic tools for management to decipher
how changes in policies and decisions impact financial
performance. Finance typically maintains these models,
as their format is attuned to existing accounting systems
and data. This natural fit makes it a well-established
process that is used in all organizations that plan and
evaluate performance via individual product/service categories.
http://www.crmnewz.com/2003/0710.html
|
07.10.03 |
|
Knowledge
Management Is A Key CRM Driver
The
report, titled "The Case for Knowledge Management in CRM,"
says, though, that KM has been slow to develop in CRM
processes. In 2003 most CRM products that claim to support
KM include mostly knowledge-base (k-base) management,
which for some companies amounts to little more than a
database of internal company data. While these k-bases
do improve internal productivity and even provide customer
value in self-service environments, they rarely offer
competitive process design or distinguished service capabilities.
http://www.crmnewz.com/2003/0618.html
|
06.18.03 |
|
Your
Aftermarket Profits
Many
questions are being asked regarding how to best structure
and implement an SLM strategy that will deliver maximum
returns on investment in the shortest amount of time.
This Webinar will help to provide answers.
http://www.crmnewz.com/2003/0617.html
|
06.17.03 |
|
Introducing
Partner Relationship Management
In
this difficult economy, companies are looking for tools
that can help them retain the loyalty -- and business
-- of their customers. Customer Relationship Management
(CRM) is one such tool that's received a lot of attention
lately.
http://www.crmnewz.com/2003/0523.html
|
05.23.03 |
|
Charter
Account Activation Notice
In
today's economy, organizations have rediscovered the principles
of customer service and have moved existing customers
back to being the center of focus. Contact center decision
makers face unprecedented pressure to retain customers
and increase revenue. These same decision makers are constantly
searching for the best technology to keep customers and
gain competitive advantage.
http://www.crmnewz.com/2003/0401.html
|
04.01.03 |
|
Profiting
from CRM Webinar, featuring Gartner's Michael Maoz
With
the onslaught of competitive pressures brought on by globalization
- including shrinking profit margins on goods sold - the
most effective organizations have found that CRM tools
not only make it easy to retain and market to your installed
base customers, but having the right tools and processes
also allow you to turn your service divisions into profit
centers.
http://www.crmnewz.com/2003/0327.html
|
03.27.03 |
|
5
Minute Customer Success Kit
NetSuite
meets the demands of today's businesses by providing you
with a single web-based application to run your entire
business. With NetSuite handling accounting, sales & service,
web presence and employee management tasks, you'll not
only save time and money, but you will more effectively
sell and service your customers.
http://www.crmnewz.com/2003/0317.html
|
03.17.03 |
|
CRM
Analytics Starts to Pay Off for Users
CRM
analytic software sits on top of your other CRM applications
(sales force automation, call center apps) and "identifies
sales opportunities or customers who are likely to have
product issues and should be contacted proactively." This
article looks at Honeywell Aerospace's successful use
of CRM analytics.
http://www.crmnewz.com/2003/0313.html
|
03.13.03 |
|
Analytic
Applications: Beyond Business Intelligence
Analysis
is the root of all intelligence. This article investigates
analytic applications and their uses in the various aspects
of your business. How do analytic applications apply to
your CRM initiative? As CRM migrates from the marketing
department to the forefront of enterprise, analysis becomes
imperative.
http://www.crmnewz.com/2003/0213.html
|
02.13.03 |
|
CRM
for the Small Business
CRM
tools were traditionally used by large corporations to
manage sales and customer service. The cost of implementing
such tools is very high, anywhere from $50,000 to millions
of dollars, outside the range of most small companies.
There are some cost-effective tools available for small
businesses that I am going to talk about, but first let
me talk about the kind of tools that you may need to improve
your business.
http://www.crmnewz.com/2003/0204.html
|
02.04.03 |
|
|
|
