|
CRM that Manages the Complete Customer Lifecycle
Soffront
offers an integrated CRM solution spanning the marketing, sales
and service functions. The Soffront CRM application is completely
web-based (zero foot print web client) and can be deployed in
days. Soffront provides the CRM software products, the services
and the support to make your CRM initiative successful.
http://www.crmnewz.com/2005/1228.html | 12.28.05 |
|
Changing Consumer Attitudes Drive CRM
Changing
consumer attitudes are driving Customer Relationship Management. Fuelled by Internet
induced expectations and an even increasing mood of self reliance among customers,
companies have to compete in an environment where communication, buying processes...
http://www.crmnewz.com/2005/1215.html | 12.15.05 |
|
New Analyst Report Reveals CRM Hosted Leader
Unlike
traditional CRM solutions, Siebel CRM OnDemand
is available on the Web, requiring no software installation.
You simply pay an affordable monthly user fee and it's
instantly "on." And unlike other hosted CRM
solutions that simply promise CRM, but are actually
costly contact management applications, Siebel CRM OnDemand
is a robust, strategic solution.
http://www.crmnewz.com/2005/1214.html | 12.14.05 |
| Webinar: Competing Through Service, with Mark Vigoroso from Aberdeen Group
Is your company looking to compete through service? Then you
need to attend this powerful webinar hosted by Astea International:
Competing Through Service: Servicing Your Way to Growth and Profitability.
http://www.crmnewz.com/2005/1212.html | 12.12.05 |
|
Delivering the Dashboard Vision: Live Netcast presented by Onyx
A successful enterprise dashboard
puts the right information right where it's needed, equipping management
with the insight needed to make quick, sound decisions. But many solutions deployed
today lack key capabilities and offer complicated interfaces, inconsistent access
to information, and incomplete views into dynamic customer processes.
http://www.crmnewz.com/2005/1114.html | 11.14.05 |
|
Opportunities
In The CRM Market
Earlier
when organizations' large IT projects concentrated on Main Frames, ERP, MRP and
SCM systems, a new concept of "Front Office applications" changed focus to Customers
resulting in the emergence of Customer Relationship Management (CRM) applications.
CRM helped Organizations in improving efficiency and better services to Customers...
http://www.crmnewz.com/2005/1110.html | 11.10.05 |
|
Hosted
CRM: What Is It?
When
hosted CRM was first introduced, concerns were voiced about its drawbacks: the
lack of customization, integration with other applications, support, third party
storage, control over data control and the performance of service reps - not to
mention the all-important security issue.
http://www.crmnewz.com/2005/1013.html | 10.13.05 |
|
Forum
Perils For Customer Relationship Management
In
my previous article (Using Forums To Improve Customer Relationship Management)
I covered the learning/information aspect of forums, as well as how you can use
forums to positively impact your lead generation efforts and customer relationship
management initiatives.
http://www.crmnewz.com/2005/0916.html | 09.16.05 |
|
How
To Select A CRM Solution For Your Small Business
Your
buddy at the barbecue tells you how the new Customer Relationship Management (CRM)
software they installed at their company has revolutionized their business. He
waxes lyrical about no more sales leads slipping through the cracks...
http://www.crmnewz.com/2005/0825.html | 08.25.05 |
|
Web-based
Sales Management
As
a sales and marketing organization, your goal is to find, qualify and close leads.
Yet, are you spending time on trying to find the latest status information, most
updated collateral sheets, and expiration dates for contracts and proposals?
http://www.crmnewz.com/2005/0721.html | 07.21.05 |
|
Improving
Customer Relationships: Beyond The Buzz
Customers
are always a hot topic. But lately the discussions on customer relationships,
including retention, satisfaction, and loyalty, have intensified. What is the
basis for these discussions, and more importantly, what are leading organizations
actually doing to improve customer relationships?
http://www.crmnewz.com/2005/0719.html | 07.19.05 |
|
New
System Automatically Answers 80% of Customer Emails
Our
system automatically answers 80% of customer emails and simplifies many customer
support tasks. HostedSupport.com is a leading provider of affordable customer
support automation for the growing business.
http://www.crmnewz.com/2005/0718.html | 07.18.05 |
|
New
analyst reports shed light on hosted CRM
Whether
you've just begun to consider a CRM solution, are in the process of defining your
business processes and user needs, are evaluating different hosted solutions,
or are just about to purchase, these analyst reports will help ensure you choose
the right CRM solution for your company.
http://www.crmnewz.com/2005/0628.html | 06.28.05 |
|
Top
Rated Customer Support Tool: Download Today
First
your customer clicks on a "Help" button on your website to access your
ezSupport-powered customer support window. Next the customer support pop-up window
appears. Finally depending on your customer's need, they select from the "self-help"
and escalation support features.
http://www.crmnewz.com/2005/0621.html | 06.21.05 |
|
Siebel
updates hosted CRM, again
Siebel
Systems, the customer relationship management software giant, has introduced the
latest update to its online hosted software, adding new tools for workplace collaboration
and product marketing.
http://www.crmnewz.com/2005/0616.html | 06.16.05 |
|
CRM
- Turning Customers Into Clients
Estimates
that 20 percent of customers account for 80 percent of total revenues in some
businesses is a wake-up call! Finding new business in a climate like that is expensive,
and often unrewarding. As Barry Stamos points out in "'Best' Customers: More Profitable
Relationships" (Email Marketing Newsletter)
http://www.crmnewz.com/2005/0519.html | 05.19.05 |
|
Effective
Tool For Managing Your Customer Support
First
your customer clicks on a "Help" button on your website to access your
ezSupport-powered customer support window. Next the customer support pop-up window
appears. Finally depending on your customer's need, they select from the "self-help"
and escalation support features.
http://www.crmnewz.com/2005/0517.html | 05.17.05 |
|
CRM
Market To Show Strong Growth Over Next 5 Years
Growth
for the Customer Relationship Management (CRM) services market is likely to be
modest to moderate over the next 18-24 months and moderate to strong over the
full-five year term ending in 2009, indicates a recent IDC research paper.
http://www.crmnewz.com/2005/0426.html | 04.26.05 |
|
The
Future of CRM
During
the past two years, user adoption of access-anywhere, hosted solutions at both
small and large enterprises significantly increased. IT departments continue to
avoid the high cost and implementation times of traditional packaged software.
http://www.crmnewz.com/2005/0421.html | 04.21.05 |
|
Effective
Tool For Managing Your Customer Support
Customers
click on a "Help" button on your website to access your ezSupport-powered
customer support window. Next the customer support pop-up window appears. Finally
depending on your customer's need, they select from the "self-help"
and escalation support features.
http://www.crmnewz.com/2005/0419.html | 04.19.05 |
|
CRM's
ROI answer
Companies
wondering what happened to the ROI on their CRM investment may be able to find
it with a little more investment of time and money, according to one analyst.
The answer, said David Newman, vice president of technology services for Stamford,
Conn.-based Meta Group, lies in customer data integration (CDI)
http://www.crmnewz.com/2005/0331.html
| 03.31.05 |
|
Latest
Web Customer Support Tool
First
your customer clicks on a "Help" button on your website to access your
ezSupport-powered customer support window. Next the customer support pop-up window
appears. Finally depending on your customer's need, they select from the "self-help"
and escalation support features.
http://www.crmnewz.com/2005/0324.html
| 03.24.05 |
|
Case
study: Time Warner Cable improves agent utilization and slashes IT costs
|
Microsoft
CRM For The Legal Market
The Microsoft
Customer Relationship Management (CRM) solution can easily be tailored to address
the specific needs of the legal industry, helping firms maintain client and prospect
information required for effective marketing and rainmaking and facilitating more
accurate operational analysis for improved productivity and profitability.
http://www.crmnewz.com/2005/0310.html
| 03.10.05 |
|
Is
Your CRM System Doomed To Fail?
"Right,
People. Let's blast out that mail campaign we've been planning for so long." It's
time to put your trusty CRM software to work; to let it earn its keep. You run
a search of people and companies you want to target.
http://www.crmnewz.com/2005/0217.html
| 02.17.05 |
|
Effective
Tool For Managing Your Customer Support
First your
customer clicks on a "Help" button on your website to access your ezSupport-powered
customer support window. Next the customer support pop-up window appears. Finally
depending on your customer's need, they select from the "self-help"
and escalation support features.
http://www.crmnewz.com/2005/0215.html
| 02.15.05 |
|
Microsoft
CRM Customization – If You Give Up
Microsoft
CRM is designed to be customizable. However this is a new system and you may not
be comfortable to do it on your own. In this small article we'll try to reassure
you that you can do it or point to the right direction if you would like to subcontract
it to professionals.
http://www.crmnewz.com/2005/0120.html
| 01.20.05 |
|
Sophisticated
Customer Support For Every Website
First your
customer clicks on a "Help" button on your website to access your ezSupport-powered
customer support window. Next the customer support pop-up window appears. Finally
depending on your customer's need, they select from the "self-help"
and escalation support features.
http://www.crmnewz.com/2005/0113.html
| 01.13.05 |
|
Upcoming
Peppers & Rogers Webinar
Your customers
expect a seamless and satisfying experience with each interaction. This places
your contact center at the core of building profitable customer relationships
that last.
http://www.crmnewz.com/2005/0110.html
| 01.10.05 |
|
CRM
eyes growth in '05
"This is
going to be a critical year for CRM," said Erin Kinikin, a vice president of enterprise
applications with Cambridge, Mass.-based Forrester Research Inc. "It's like the
nine lives of a cat. We've used up about eight of them. This is the time we need
to show we can use it to make a profit."
http://www.crmnewz.com/2005/0106.html
| 01.06.05 |
|
