CRM Software That Works The Way You Do
How often have you had to change the way you work to fit in with the latest software needs? It's a nuisance and disruptive, and frequently breeds resentment against a software solution requiring employee cooperation to achieve the desired result.
Date: 2006-12-21
AutomatingTasks In Microsoft CRM Using Workflow
Are you sick of entering data into Microsoft CRM manually? How about dealing with inconsistent data that makes reporting difficult and time-consuming?
Date: 2006-12-07
Why Small Businesses Are Scared To Invest In CRM Solutions
What I have found is that most small business owners watch their cash like a hawk and they protect it with their life but they still need new clients.
Date: 2006-11-22
Reasons To Consider Mobile CRM
Mobile CRM is on the rise in the world of CRM and demand is growing as companies and employees are demanding access to crucial information in real time.
Date: 2006-11-09
The Secret To Building Good Customer Relationships
While it may be your first reaction to make new sales or pursue bigger clients, the truth of the matter is that you should be paying attention to your existing customers as well.
Date: 2006-10-26
CRM: The Impending Sea Change
Bits, pieces. Bits, bytes. Things are afoot, all pointing to an increased ability for the customer to control his or her own destiny more effectively.
Date: 2006-10-12
CRM Needs To Be Turned On Its Head
Doc writes:
"We need an instrument of demand that works from the demand side, outside of any of the media's own systems.
Date: 2006-09-28
Will CEM Ever Challenge Its Rich Cousin CRM?
Recently Customer Experience Management (CEM) has started to get more profile but it is still just a good idea emerging into an area of marketing thought currently dominated by Customer Relationship Management (CRM).
Date: 2006-09-14
How
To Calculate CRM Total Cost Of Ownership
Although it may look and sound complicated, calculating the Total Cost of Ownership
(TCO) for on demand CRM is as simple as elementary subtraction.
Date: 2006-08-29
Choosing
The Right 'On Demand' CRM Platform
Learning the ins and outs of any software package is never an easy task, trying
to find the time to learn it all within the limits of a free trial, and then apply
it to your specific business needs can prove to be a complete turn off!
Date: 2006-08-17
Do Small Businesses Need CRM?
Let's first define what exactly Customer Relationship Management is. The easiest way is to give an example: Every time you get in touch with a customer or prospect (still to be customer), you want to register the information regarding that contact.
Date: 2006-08-03
Successful CRM Implementation Case Study
Recently, a company spent $25 million in CRM system's execution.
Date: 2006-07-19
‘Tis The Season – Of CRM Mergers
The research firm Gartner thinks the rash of mergers and acquisitions in the customer relationship management sector has only just begun, according to its latest findings. The company believes "the CRM market will continue its consolidation unabated."
Date: 2006-06-22
Soffront Releases Updated CRM Product
Soffront Software has released the latest version of its CRM software, logically designated Soffront CRM version 8.6...
Date: 2006-06-09
Top Tips For CRM
Putting the customer right at the centre of the organization is the be-all and end-all of successful Customer Relationship Management (CRM)...
Date: 2006-06-01
Onyx Evaluating CRM White Paper: Identify the Critical Issues
Onyx works with many of its 1,300 customers in applying problem solving techniques to their business process issues.
Date: 2006-05-23
SAP Unveils New CRM Software
SAP AG has made public the first on-demand/on-premise customer relationship management (CRM) suite. Dubbed SAP CRM 2006s, the software was announced at SAPPHIRE® '06, the company's international customer conference.
Date: 2006-05-18
Improve Interactions and Relationships Affordably
Visitar’s innovative solutions link rich telephony capabilities with business applications to improve efficiency and enhance customer and employee experience. Delivered as a managed service, Visitar offers affordable solutions to small and mid-size businesses without introducing IT burdens. Visitar supports all Web browsers and telephone systems, simplifying ongoing management through business-friendly, rules-driven configuration capabilities.
Date: 2006-05-17
Onyx Evaluating CRM White Paper: Identify the Critical Issues
When you start to evaluate solutions, you could do a feature-comparison analysis. But, you might end up with a solution that isn't flexible enough to handle future customer process changes.
Date: 2006-05-09
Making CRM Work
Customer Relationship Management (CRM) is a business philosophy, not just a technology - understanding your customers' needs enables you to build better relationships and increase sales.
Date: 2006-05-04
Don't miss another sales forecast
When
forecast accuracy improves, your business improves. That's why
we'd like to give you a collection of CRM best practices that
are proven to work with large and small business alike—the
Forecasting Best Practices Kit.
Date: 2006-04-27
Onyx Evaluating CRM White Paper: Identify the Critical Issues
Evaluating customer management solutions is a big challenge, because market changes and competitive threats often require shifts in your business processes.
Date: 2006-04-25
Mobile CRM - It's Here Now
Today's workforce is truly mobile. Most of us now work at the office, from home and on the road. ‘On demand access' to critical customer information from anywhere is becoming a ‘must have' facility.
Date: 2006-04-20
What You Need To Negotiate A Great CRM Software Deal
Small and midsize businesses (SMBs) are a growing source of revenue for software
vendors of all sizes. Many enterprise software vendors have found that the market
for enterprise software has become saturated.
Date: 2006-04-06
Onyx
Evaluating CRM White Paper: Identify the Critical Issues
When you start to evaluate solutions, you could do a feature-comparison
analysis. But, you might end up with a solution that isn't flexible enough to
handle future customer process changes.
Date: 2006-03-30
Five Steps To A Successful CRM Implementation
For the professional services person, some iterations of CRM
may be confusing - many are slanted toward automating customer
service operations.
Date: 2006-03-23
Patricia Seybold Customer Service Tool Kit
One of the hardest customer service elements to get right is search and findability: connecting customers with answers. PSG calls this Self-Service and Support Search -- the technologies that enable you to guide a customer to resolve their problem, perform research, and get answers to their questions online.
Date: 2006-03-10
Salesforce.com Deploys AppExchange
The AppExchange Developer Network provides services related to building, coding, integrating and sharing on-demand applications with the platform Salesforce announced in San Diego.
Date: 2006-03-09
Microsoft Goes Sweet On Open Source CRM
A technical collaboration between Microsoft and SugarCRM should enhance how SugarCRM's
product works on Windows Server platforms. Attendees of the Open Source Business
Conference at San Francisco's Argent Hotel probably saw a couple of ironies at
work. First would be the $1,495 conference fee for attending the...
Date: 2006-02-16
How To Develop And Stick To A Realistic Budget For CRM
It seems that having a project come in On-Budget is the holy-grail of project management, especially when it comes to CRM projects. With their 70% failure rate, CRM projects represent a significant risk to a small business' financial health...
Date: 2006-01-26
When Web Services Go Bad
Much has been made of the new wave of web services, where a hosted application fulfills the needs of numerous users. When it goes wrong, though, the efficiency of the distributed system plummets.
Date: 2006-01-05
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