Top CRM Blogs Of The Year
Just received word that this little space on the web
was selected as one of the "Top 20 CRM Blogs" of 2007. Thank you to the editors at InsideCRM for the recognition but, more importantly, thanks to everyone who stops by to read my rantings. Your emails and comments are what keep me coming back to write more.
Date: 2007-12-20
Access Your PC From Anywhere
Here’s the problem: Your important files are on your office computer but you need to work while you’re at home or traveling.
Date: 2007-12-05
The ABC's of CRM
Implementing a Customer Relationship Management (CRM) system is a smart investment that helps companies manage relationships with customers by compiling, storing, and analyzing customer data. Finding the right CRM software and applications can help grow revenues and streamline operations but choosing the wrong one can be a time consuming and costly mistake.
Date: 2007-11-28
Tom Peters: What Is A Customer Relationship?
Over at the Tom Peters blog, Steve Yastrow asks: "What is a customer relationship?"
The definition that Yastrow finally offers is a good start.
Date: 2007-11-26
Online Meetings Made Easy
GoToMeeting is an easy, secure, cost-effective Web-based service that lets you hold instant online meetings from your office, your conference room, your home office — with participants in any location. So you can do more and travel less. Which means you can save more money and make more money.
Date: 2007-11-14
Oracle Releases CRM Product For BlackBerry
For the device addict who wants to always stay on top of CRM matters, Oracle has just announced a new toy: the Siebel CRM Mobile for the BlackBerry platform.
Date: 2007-11-08
CRM Value And Keys To Upgrading
It is a slow newsday in the CRM industry so rather than giving you a write-up of one boring story about something like PNC switching to Oracle's Siebel software, I thought I'd point you to a couple of more interesting CRM articles.
Date: 2007-11-01
Small Businesses -- Generate Leads and Close More Deals
Looking for ways to generate leads and close more deals?
Want to know how businesses like yours are attracting and tracking Website visitors and ensuring consistent follow-up?
Date: 2007-10-24
Making Customer Loyalty Programs Wotk With EDM
Martin Fowler's bliki had an interesting post on Customer Loyalty Software that made me think about what a great fit business rules, and enterprise decision management, are for loyalty program management.
Date: 2007-09-06
Make Your Business More Effective with WebOffice
Creating an effective company intranet just got easy with WebOffice. Share information and collaborate with co-workers, partners and clients - anywhere in the world.
Date: 2007-09-05
CRM White Paper: Running a Business on Commercial Open Source CRM Software
Learn about the recent development of solutions based on open source technology, and how the commercial model is emerging as the leading hybrid approach. Read about how the commercial open source CRM potential benefits the software provider and the enterprises that rely on the solution for running their business.
Date: 2007-08-30
Trial Package: Forums, Analytics, Wikis and Blogging in One
Ektron CMS400.net lets you do more than just what you need to do on the web, it also lets you do everything you want to do on the web...
Date: 2007-08-28
Driving Customer Loyalty
The BrandingWire team takes on car dealerships this month. And what we've uncovered is straight out of Jurassic Park. Car dealers seem to have been frozen and preserved for all time, as if trapped in amber.
Date: 2007-08-09
CRM and Sales Force De-Automation
Is CRM Software Killing your Company? CRM Can become Company De-Automation. CRM vendors speak of sales force automation and work flow improvements but they how elusive this will be.
Date: 2007-07-12
Customer Service: Bend Vs. Break
When does a customer service process stop serving the customer, and begin to become detrimental to the relationship?
David Cushman tells us: "My payment for my credit card bill had, apparently arrived a day late.
Date: 2007-06-28
How to Maximize CRM Return On Investment
CRM is the fastest growing category of enterprise applications with worldwide revenues expected to reach $67 billion in 2004 (Meta Group).
Date: 2007-06-14
You're Invited: Take your Marketing Plan to New Levels
You are faced with the challenge of designing effective, repeatable marketing campaigns - but you don't know where to start.
Date: 2007-06-06
Evaluating CRM Solutions For Your Business
Sometimes the most important business factors are overlooked when evaluating CRM solutions for your business. Too often we get so busy trying to make our business fit a product when we should make the product fit our business.
Date: 2007-05-31
The Importance Of C In CRM
The goal of CRM is to improve the long term growth and of course profitability by having a much more superior understanding of the consumer behavior.
Date: 2007-05-17
Why CRM Should Start At Your Web Site
Often, the first contact your company may have with a prospective customer is on your web-site. For those visitors, your sales cycle begins right there.
Date: 2007-05-04
EDM For Delivering Relationship-Based Pricing
Mary Pilecki at Forrester just published Turning Pricing Optimization Into Relationship-Based Pricing (subscription required) about using pricing optimization as part of a financial services institution's relationship strategy.
Date: 2007-04-19
Will Sales Technology Improve Your Company's Sales?
As we embrace the information age, there are more gadgets available to the average sales person, than there were weapons for old age warriors.
Date: 2007-03-29
Access Your PC Remotely With WebEx!
Convenient and secure remote computing capabilities, from any PC or mobile device.
Conveniently access files, programs and email whether you're at work, at home, on the road, or on vacation.
Date: 2007-03-28
The Reality About CRM
While Customer Relationship Management (CRM) technology has promised much, the reality for many has been disappointing. Industry analysts estimate 50-60% of implementations fail, or produce marginal return on investment.
Date: 2007-03-15
Create your own WebOffice in just 60 seconds
Try WebOffice now and in less than a minute, you'll see for yourself how over 325,000 people worldwide use WebEx WebOffice every day to run their business on the web.
Date: 2007-03-14
CRM's Importance In Small And Midsize Businesses
By and large, small and midsize businesses have the same technology needs, as well as the same ultimate goals, as big businesses have.
Date: 2007-03-01
What are you making your customers do to get a few answers?
Getting what they need from you can drive customers to extremes. So allow us to introduce an amazing innovation. It's fast. Flexible. Very friendly. And makes every bit of customer information (and the answers that go with it) easy to get and use. Now everyone can collaborate-really collaborate from anywhere in the world with Neocase Software - the greatest customer care solution you have ever seen.
Date: 2007-02-26
Customer Support Means Sales
Using all your marketing and sales skills to entice new customers to your product line or service is a necessary first step toward the long-term success of your business.
Date: 2007-02-13
Action or Inaction
Why is it so hard to make a decision in business? Business requires that people make decisions, and every decision is a risk in some form or another, yet as we deal with business risk management, it seems that management...
Date: 2007-02-08
Why SaaS CRM Is Here To Stay
There is no denying the increasing business trend to harness the power of the Internet to not only get their message out, but to manage their customer responses.
Date: 2007-02-01
CRM, Customer Experience, Gethuman And Decisioning
Curiously I came across two references to gethuman.com in my browsing recently. First Sandy Kemsley had included a link in one of her link posts and then Colin over at Bankwatch posted this nice summary - 'gethuman' standard and some thoughts on customer service.
Date: 2007-01-18
CRM Training - Essential For Success
Imagine yourself wanting to run an airline company - a budding Freddy Laker. What do you need? Well, planes of course, but let's say you have a bundle of these. What do you really need to make them work?
Date: 2007-01-04
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